Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the websites, applications, and services (collectively, the "Services") provided by Workro AI Solutions Pvt. Ltd. ("Workro", "we", "us", or "our"). By creating an account, subscribing to a plan, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. About Workro and the Services

Workro builds AI-native business software, including workro desk (helpdesk and asset management), workro recruit (recruitment and hiring), and related products. We may add, change, or remove features, products, and plans from time to time to improve the Services.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a legally binding contract to use the Services. You are responsible for providing accurate registration information, for keeping your account credentials secure, and for all activity that occurs under your account. Notify us promptly at hello@workro.in if you suspect any unauthorised use.

3. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not: (a) reverse-engineer, copy, or resell the Services; (b) scrape, overload, or attempt to gain unauthorised access to our systems or data; (c) upload unlawful, infringing, or harmful content; or (d) use the Services in any way that violates applicable laws or the rights of others.

4. Subscriptions, plans, and fees

The Services are offered on free and paid subscription plans. Fees, billing frequency, and plan inclusions are as described at the time of purchase. Paid plans are recurring subscriptions that renew automatically (monthly or annually, as selected) until cancelled. You authorise Workro and its payment partners to charge your chosen payment method for the applicable fees at the start of each billing period. Unless stated otherwise, fees are exclusive of applicable taxes (including GST), which will be added where required.

5. Payments

Online payments are processed by third-party payment gateways, including Razorpay. By making a payment you also agree to the applicable payment gateway's terms. We do not store complete card details; sensitive payment data is handled by our payment partners in accordance with applicable standards.

6. Refunds and cancellation

Cancellations and refunds are governed by our Refund and Cancellation Policy, which forms part of these Terms. In summary, you may cancel at any time and your plan remains active until the end of the current paid period; fees already paid are non-refundable except where required by applicable law.

7. Your data and privacy

You retain ownership of the content and data you submit to the Services ("Customer Data"). You grant Workro the rights necessary to host and process Customer Data solely to provide and improve the Services. We apply reasonable technical and organisational safeguards to protect it. For any data-protection request or grievance, contact us at hello@workro.in and we will respond within the timelines required by applicable law.

8. Intellectual property

The Services, including all software, design, text, and trademarks, are owned by Workro or its licensors and are protected by applicable laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription. No rights are granted to you except as expressly set out in these Terms.

9. Third-party services

The Services may interoperate with third-party products, integrations, or links. We are not responsible for third-party services, and your use of them is governed by their own terms and policies.

10. Service availability

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify, suspend, or discontinue features with reasonable notice where practicable.

11. Warranties and disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, Workro's total aggregate liability arising out of or relating to the Services shall not exceed the fees you paid to Workro in the twelve (12) months preceding the event giving rise to the claim. Workro shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or goodwill.

13. Suspension and termination

We may suspend or terminate your access if you breach these Terms or use the Services in a manner that may harm Workro, other users, or third parties. You may stop using the Services and cancel your subscription at any time. Provisions that by their nature should survive termination (including sections 7, 8, 11, 12, and 14) will survive.

14. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to any mandatory consumer-protection rights available to you, the courts of competent jurisdiction in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

15. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice (for example, by email or an in-product notice). Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

16. Contact us

Workro AI Solutions Pvt. Ltd. — email hello@workro.in. For full contact details, see our Contact Us page.